Policies/Procedures

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We all have unforeseen events occur in life, If you need to cancel or reschedule your appointment please call me at 319-594-2477 within 24 hours of your appointment time. 

If your session is not cancelled/rescheduled within the 24 hour time frame you will be charged a 50% fee.  

If a client fails to cancel within 24 hours multiple times (2 or more), the client will be asked to pre-pay for future services. 

If you are booking your massage within 24 hours of the actual appointment, there is no cancellation option and you will be charged the full amount. 

I understand that your time is valuable, and I truly appreciate your business and support. Because last-minute openings are often sought after, late cancellations and no-shows directly impact my small business and livelihood, I am here because I love helping you feel your best, and respecting this policy helps me keep my doors open and continue providing you with quality care. 

No pre-payment or card information is needed to book. All payments are due at the time of your service. If there should be a return on your payment, you will be billed for the service and a charge will be added to cover the additional bank fee. 

Please arrive 10–15 minutes before your scheduled start time as a new client. This gives us space to complete your paperwork and thoughtfully discuss your health history and goals.

If you are a returning client, arriving about 5 minutes early will give you a gentle moment to settle in, change, and prepare for your treatment.

Arriving early helps create a calm, unhurried experience for your entire visit. To honor every client’s full session time and keep our day running smoothly, late arrivals may result in a shortened service. Thank you for helping keep our time together relaxed and stress-free!

To be fair to everyone on my schedule, appointments are automatically canceled and billed according to the cancellation policy if you are more than 15 minutes late. If life happens and you give me advance notice, I’ll always do my best to accommodate a partial or full session when my schedule allows.

I do not offer refunds on payments made for services or events such as chair massage. 

If unexpected circumstances come up, please reach out to me directly, I am always happy to review special situations on a case-by-case basis. 

Your health, well-being, and safety are always my top priorities. To keep Bella Vita a safe, healing environment for everyone, I ask that you please reschedule your appointment if you are feeling unwell or experiencing any symptoms of a contagious illness (such as a fever, cold, flu, stomach virus, or contagious skin condition).

I completely understand that getting sick is out of your control, so cancellation fees are always waived for illness as long as we reschedule your session for when you're feeling better. 

I will always extend the same courtesy to you and reschedule if I am ever feeling under the weather!

To make sure I can support you safely and tailor each session to your body’s unique needs, please keep me updated on any new or existing medical conditions, health changes, or ongoing treatments.

Depending on certain health conditions, medications, or recent treatments, written approval from your physician, chiropractor, or physical therapist may be needed before we begin. 

Staying connected about your health allows me to give you the most thoughtful, personalized, and effective care possible!

Your comfort, safety, and personal boundaries are always the top priority. Please know that you are completely in control of your session from start to finish:

• Informed Consent: Before every session, we will chat about your treatment plan to ensure we are aligned on your goals for the day. During your first visit, you will complete an intake form and review these policies to sign a consent form showing you understand and agree to them. If it has been more than a year since your last visit, I will ask you to fill out an updated form so I always have your most current health information on file.
• Your Boundaries & Clothing: You are welcome to unclothe to your comfort level, leave on as much clothing as you like, request changes to any technique, or pause/end the session at any time. The door is never locked, and you are always free to leave whenever you wish.
• Confidentiality: Your privacy and comfort during our sessions are paramount. Anything we discuss remains strictly confidential. During your massage, you are completely free to talk or enjoy quiet relaxation (whichever helps you unwind best). I am always happy to chat and share insight related to bodywork and wellness. To keep my space a peaceful sanctuary, I kindly ask that we keep our conversation focused on your health and care.
• Respectful Draping: You will always be fully and modestly draped with sheets or blankets, undraping only the specific area being worked on at that moment. I will always keep you informed about what area we are addressing within the session.
• A Safe Space for Healing: Bodywork can sometimes release stored stress or emotional energy. If an emotional response comes up, know that you are in a safe, compassionate, and non-judgmental environment. You can express how you feel, take a moment to rest, or request privacy to end the session.

Root & Rest is a strictly therapeutic space dedicated to your health, healing, and well-being:

• Zero Tolerance for Sexual Misconduct: Any inappropriate, sexual, or aggressive remarks, gestures, or advances will result in the immediate termination of the session, full payment will be due, and future services will be refused. If necessary, authorities will be notified.
• Respectful Scope & Draping: Breast and genital areas are never massaged under any circumstances. Sensitive areas like the low back, hips, and glutes are only worked on with your permission and can be treated through the draping if requested.
• Minors: Clients under 17 require a parent/guardian signature and scheduling authorization before/after the appointment. A parent or guardian must be present and must remain in the room for clients under 13.
• Right to Refuse Service: Both client and therapist have the right to end a session at any time. I reserve the right to refuse service to ensure a safe, professional, and comfortable environment for everyone.